Ways to pay

1.800.327.8543

Available Payment Methods

By Mail:

Online or by Phone*:

To make a payment from your checking (including recurring ACH) or savings account, please click here to access ACI's payment portal

Via Western Union Speedpay*

Western Union Speedpay is a bill payment site that gives you the convenience and flexibility of making electronic payments, along with peace-of-mind that comes from retaining total control over your bills.

Via Money Gram*

Visit any MoneyGram payment centers to make a fast, easy payment. MoneyGram payment centers are located in most CVS Pharmacy and Advance America locations. Reference biller code 6873 when making a payment.

Via Western Union Quick Collect*

Quick Collects are available at many supermarkets, check cashiers and convenience stores. Reference: Client ID: 5102247285 | Sender Code: Sixthirty | State Code: TX

* Please Note: A separate processing fee is likely to be assessed. All fees are set forth by that 3rd party vendor and fall outside any fees assessed (where applicable) by Flagship directly.

Military Customers

Flagship maintains a relationship with Professional Benefit Administrators (PBA) to process military allotments for our customers.

If you require assistance with your existing allotment, we ask you please contact PBA's Customer Service directly:

Phone: 800.578.2082 or 770.963.3939
Email: info@pbainsurance.net
Hours: 9-5pm EST Monday through Thursday
Friday 9am - 1pm EST
Saturday and Sunday, the offices are closed

Please be aware PBA handles questions pertaining to military allotments only. All other questions regarding your auto loan should be directed to Flagship's customer service team at 1.800.327.8543

Please Note: The military allotment will be deducted from your paycheck twice a month and a fee set forth by the vendor will be assessed to you, monthly.

Quick Access Information

Payment Center

1.800.327.8543
( Serviced by ACI)

1.844.762.2875
( Navigator Customers)

Hours: 8am - 8pm EST Monday - Friday


Past Due Payment Center
1.877.201.1333


Lienholder/Titles
Flagship Credit Acceptance
PO BOX 2070
Coppell, TX 75019-2070


Insurance Loss Payee
Flagship Credit Acceptance
PO BOX 965
Chadds Ford, PA 19317

Have questions or require assistance?

Whether you’re seeking answers to questions, looking to speak with someone directly, or just trying to sift through the auto loan process, we have resources available.

Customer Resources

Account Management

To look up and/or edit details related to your Account:

View Your Account

If you have a complaint or concern about how you have been treated, we want to hear from you:

Get in Touch

Fair Lending Policy

Flagship Credit Acceptance, LLC ("Flagship") is committed to maintaining a culture of fair credit throughout the organization. In this regard, Flagship has developed a Fair Credit Program ("Program") that complies with all applicable fair credit laws and regulations ("FC Laws") and reflects industry best practices. Flagship is committed to comply with the letter and spirit of FC Laws. The goal of the Program is to carry out Flagship's commitment and be recognized internally and externally (e.g., by management, employees, customers, service providers, and the public) as dedicated to fair credit principles and demanding of compliance. The Program applies to all aspects of Flagship's operations (including reviewing, purchasing and servicing retail installment sale contracts whether for itself or others) and all services offered by Flagship, and across all of Flagship's credit operations, including marketing, underwriting, origination, processing, servicing, collection, loss mitigation, and payoff activities, and to all personnel who work for or on behalf of Flagship, whether as employees, officers, members of the Board of Directors, agents, representatives or service providers.

Should you have any questions about the details of any of Flagship's policies, please contact us at 1.800.707.0114 M-F, between 9:00 a.m. and 5:00 p.m. EST.

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Our Lending Philosophy

A borrower is more than just a credit score. At Flagship, we focus on the story behind the customer …and look beyond the number.

Life happens. Whether low credit scores are a result of past circumstances, one-time events or just bad luck, Flagship offers multi-tiered pricing structures to finance borrowers across the credit spectrum.

At Flagship we believe a borrower’s credit past shouldn’t dictate their future.

Many borrowers need a second chance. We recognize the vast majority of persons with credit challenges are working hard to re-establish their credit rating. Each of our Credit Analysts are trained in "common sense" lending, a philosophy of reviewing all the circumstances and determining the appropriate deal structure for the specific borrower situation. Flagship maintains a very high standard regarding  Fair Lending compliance, ensuring our customers are always treated professionally and consistently.

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