October 11 2016 | Chadds Ford, PA
To keep improving the Flagship customer experience, the Front-end Operations team received in-depth communications training, including an Executive Question & Answer session about current organizational information and trends hosted by Flagship COO, David Bertoncini, and SVP of Sales, Jack Farrell. In addition, the team learned solid reminders, useful sales techniques, long term strategies, and participated in several team-building activities.
These new strategies are already resulting in an increase in volume and a stronger Service Triangle culture. The higher level sales techniques discussed continue to be successfully incorporated into the team’s daily processes. Team members shared best practices, and presented and discussed multiple tactical topics in an open forum, highlighting the importance and benefits of the Service Triangle, and bolstering TEAM FLAGSHIP's success in the Credit Centers across the nation.
This focus to perfect our communication techniques, combined with the collaborative efforts of the Service Triangle, provide a solid path for our continued success in the unified Credit, Funding, and Sales divisions. The Credit and Funding Divisional Sales team meetings were held in Irving, Texas, Phoenix, Arizona, and Chadds Ford, Pennsylvania, in September.
Flagship Credit Acceptance LLC ("Flagship"), headquartered in Chadds Ford, Pennsylvania with offices in Irving, Texas, Phoenix, Arizona, Irvine, California and Indianapolis, Indiana, helps credit-challenged auto shoppers secure financing through partnerships with primarily franchised auto dealers and through its direct lending site, CarFinance.com. Flagship Credit has successfully grown its portfolio to $2.9 billion in managed receivables. The Company currently purchases indirect auto contracts from a nationwide network of over 9,400 dealers and originates direct to consumers in 46 states.
Flagship Credit Acceptance, LLC ("Flagship") is committed to maintaining a culture of fair credit throughout the organization. In this regard, Flagship has developed a Fair Credit Program ("Program") that complies with all applicable fair credit laws and regulations ("FC Laws") and reflects industry best practices. Flagship is committed to comply with the letter and spirit of FC Laws. The goal of the Program is to carry out Flagship's commitment and be recognized internally and externally (e.g., by management, associates, customers, service providers, and the public) as dedicated to fair credit principles and demanding of compliance. The Program applies to all aspects of Flagship's operations (including reviewing, purchasing and servicing retail installment sale contracts whether for itself or others) and all services offered by Flagship, and across all of Flagship's credit operations, including marketing, underwriting, origination, processing, servicing, collection, loss mitigation, and payoff activities, and to all personnel who work for or on behalf of Flagship, whether as associates, officers, members of the Board of Directors, agents, representatives or service providers.
Should you have any questions about the details of any of Flagship's policies, please contact us at 1.800.707.0114 M-F, between 9:00 a.m. and 5:00 p.m. EST.×
A borrower is more than just a credit score. At Flagship, we focus on the story behind the customer …and look beyond the number.
Life happens. Whether low credit scores are a result of past circumstances, one-time events or just bad luck, Flagship offers multi-tiered pricing structures to finance borrowers across the credit spectrum.
At Flagship we believe a borrower’s credit past shouldn’t dictate their future.
Many borrowers need a second chance. We recognize the vast majority of persons with credit challenges are working hard to re-establish their credit rating. Each of our Credit Analysts are trained in "common sense" lending, a philosophy of reviewing all the circumstances and determining the appropriate deal structure for the specific borrower situation. Flagship maintains a very high standard regarding Fair Lending compliance, ensuring our customers are always treated professionally and consistently.×